Senior Manager: Donor Engagement & Resource Development

Senior Manager: Donor Engagement & Resource Development     

MANDATE: Donor Engagement and Resource Development is a senior management position in Journey Home Community responsible to direct and manage Journey Home Community’s (JHC) fundraising/development department with particular focus on:

FINANCIAL AND RESOURCE DEVELOPMENT – Develop a plan to meet the financial and resource needs of the organization. This includes overseeing all fundraising events and activities, developing new financial partnerships, being responsible for donor/stakeholder relations, and overseeing outward-facing communications.

DONOR RELATIONSHIPS AND COMMUNICATIONS – Oversee a plan to support, care, and engage with JHC’s donor community in alignment with the JHC’s mission. Tell stories and share the impact in a way that inspires action and involvement. Build vibrant relationships with key stakeholders who are supporting JHC’s mission and vision.

RELATIONSHIPS

• Reports to the Executive Director.
• Functions as a member of JHC’’s Senior Leadership Team along with the Executive Director and Senior Manager: Housing Resources & Partnerships and Senior Manager: Programs.
• Supervises JHC’s Communications staff and other donor related staff and volunteers.
• When agreed upon in Leadership Team meetings, delegates and supervises tasks to other JHC’ team members in support of the organization’s resource development goals.
• Establishes new partnerships and maintains existing relationships with partners of JHC in the support of the fundraising/resource development mandate.
• Establishes new stakeholders and maintains existing relationships with individual stakeholders including event participants, donors, foundations, businesses, and churches.

TIME COMMITMENT:  This is a full-time, 40 hours per week position.

The role will require significant flexibility including some evening and weekend work and travel throughout the Lower Mainland.

RESPONSIBILITIES RELATED TO FINANCIAL & OTHER RESOURCES

1. As part of the Leadership Team, assist the Executive Director in the development of the organization’s annual budget which is presented to the Board of Directors for approval.
2. Based on the Board approved annual budget, draft an annual fundraising and communications plan. Upon approval, implement the plan.
3. Administer the Donor Management system (Salesforce) to ensure all data and reports required by the organization are accessible and accurate.
4. Function as the lead for sourcing and submitting appropriate grant applications. Collaborate with and support other Senior Leaders in developing and submitting grant applications that support their departments.
5. Direct and oversee vision and planning for the implementation of any new and existing fundraising events including, but not limited to, the annual Ride for Refuge and the Welcome Table event.
   • Ensure current and prospective donors are included in plans for events.
   • Acquire corporate sponsorships to support fundraising events.
   • Delegate event planning for fundraising events to the Communications staff.
6. Develop relationships/partnerships that provide JHC with non-financial resources such as property, vehicles, in-kind donations, advertising, and pro-bono services.
7. Establish a Planned Giving program to create a new long-term revenue/donor stream for.

RESPONSIBILITIES RELATED TO DONOR RELATIONSHIPS AND COMMUNICATIONS

8. Maintain and steward a fundraising department ethos that aligns with JHC’s organizational ethos and faith-based roots.
9. Based on the approved goals of Fundraising and Communications annual plan, give leadership to the organization’s communications activities.
10. Work with Communications staff to establish a vision and plan for the development of all outward facing communications including the following:
    • Print media including newsletters and annual reports
    • social media
    • Website and online content
    • Donor appeal and thank you letters
11. Contribute written pieces as needed to assist in accomplishing goals of the fundraising and communications plan.
12. Provide leadership in developing other promotional and publicity in alignment with the annual fundraising and communications plan.
13. Ensure that all communications align with JHC’s values, particularly in offering dignity and protecting the privacy and confidentiality of community members, as well as by operating from a trauma-informed approach when obtaining consent for use of stories.
14. Develop and implement a plan to acquire new participation in JHC’s individual giving community.
15. Build relationships with JHC’s individual giving community; develop a care and communications plan to meet the needs of:

• Individual Donors
• The Landing (JHC’s monthly giving program)
• Major donors

16. Develop and implement a plan to develop new funding partnerships and care and communicate with existing funding partnerships including the following:

• Foundations
• Churches and Religious Communities
• Corporate and Business Partnerships
• Other Partner Organizations

17. Write outcomes reports to funders, foundations, and corporate donors.

OTHER RESPONSIBILITIES

18. Lead the organization’s efforts to raise funds through participation in annual fundraising events such as the Welcome Table Gala and the Ride for Refuge.
19. Participate and engage in the two main Program Events (Christmas and Picnic) and periodically in other social integration events such as community dinners and other community building events and activities.
20. Carry out additional tasks as assigned by the Executive Director.
21. Assist with and attend organizational meetings and events as required and in line with the rest of the JHC team.
22. Uphold all values and adhere to all policies and procedures of JHC including a confidentiality agreement that pertains to the organization and its clients.
23. Support staff, donors, organizational stakeholders, and community members in prayer and through spiritual guidance rooted in the Christian tradition.

BENEFITS AND EMPLOYMENT STANDARDS

This position will be subject to all provincial employment standards; an offer of health benefits is offered as part of this position.

REQUIRED QUALIFICATIONS

• Previous experience (3-5 years minimum) as a fundraiser with demonstrated ability to acquire and manage key individual and corporate relationships.
• Commitment to abide by the Code of Ethical Standards for Fundraising Professionals https://afpgreatervancouver.org/about/standards/.
• Strong multi-tasking ability and ability to manage diverse priorities and demands.
• Demonstrated success in managing administrative tasks and a demonstrated ability to develop and employ systems.
• Deep integrity, humility, and commitment to teamwork.
• Initiative and an entrepreneurial spirit.
• A strong call to justice and care for marginalized individuals.
• Strong critical thinking and decision making abilities.
• Strong computer skills including competency in using Google Suite, MS Office, and CRM and project management platforms.
• Full BC license and daily access to a personal vehicle.
• Ability to provide Christian Spiritual Support to staff and program participants as needed.

CORE COMPETENCIES

Managing Performance – The ability to take responsibility for one’s own performance by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

Interpersonal Awareness – The ability to listen well, interpret, and discern others’ concerns and feelings and to communicate this awareness empathetically to others.

Oral and Written Communication – The ability to express oneself clearly in conversations and interactions with others; the ability to express oneself clearly in business writing.

Communication Response – The ability to effectively interpret verbal and nonverbal communication, to respond to inquiries and tasks in a timely manner and to adapt to a variety of responses to one’s presentations and proposals.

Fostering Teamwork – As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.

Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Facilitating Relationships – The ability to facilitate multiple donor and partner relationships while simultaneously responding to numerous and varied demands.

Developing Others – The ability to delegate responsibility and to work with others and coach them to develop their capabilities.

Initiative – The ability to identify what needs to be done and take independent action to accomplish the determined goals.

Personal Credibility – Demonstrated concern that one is responsible, reliable, and trustworthy.

Flexibility – Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

Entrepreneurial Orientation – The ability to look for and seize opportunities for organizational growth aligned with the mission; willingness to take calculated risks to achieve organizational goals.

Fostering Innovation – The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies.

Results Orientation – The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Thoroughness – Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

Christian Spirituality – The ability to provide leadership in Christian spiritual practices.