Website Pacific Academy
Helpdesk Technician – 1.0 FTE
Pacific Academy is seeking a full-time Helpdesk Technician to join our Operations team. Reporting to the IT Manager the Helpdesk Technician plays a crucial role in ensuring the smooth and efficient operation of our technology infrastructure. In this position, you will be responsible for providing first-line technical support to our staff, maintaining and troubleshooting hardware and software, and researching and implementing new technologies to enhance our learning environment.
Key Responsibilities:
- Manage and resolve incoming Helpdesk requests promptly and effectively.
- Maintain and troubleshoot staff computers, peripherals (printers, scanners, etc.), and audio/visual equipment.
- Manage software updates, warranties, and hardware inventory.
- Research and evaluate new technologies to support and improve staff productivity and efficiency.
- Assist with network maintenance tasks as needed (e.g., cable management, basic network troubleshooting)
- Contribute to a positive and collaborative team environment.
Qualifications:
- Proven experience working with Windows and Chrome OS environments.
- Strong understanding of computer hardware and software troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Punctual and reliable with a willingness to work flexible hours when needed.
About You:
- Support a Pentecostal/Charismatic statement of faith and participate in a local church
- Proactive and results-oriented individual with a strong work ethic.
- A team player with a positive and supportive attitude.
How To Apply:
Potential candidates should submit a cover letter, resume and Pastoral Reference Form to careers@mypacificacademy.net.
To apply for this job email your details to careers@mypacificacademy.net.