Senior Manager – MTR Facilities Management

At More Than a Roof Housing Society (MTR)*, our mission is simple yet profound: bringing people home*. Every day, we have the privilege of creating spaces where individuals not only find shelter but experience belonging and community. With over 2,000 people already calling our homes their own—and with more joining us every day—we are looking for passionate, purpose-driven individuals who share our heart for transformation. If you’re ready to make a lasting impact and help others find their way home, we invite you to join us.

We are currently seeking a Senior Manager – MTR Facilities Management to join our team in a full-time capacity. Reporting to the Chief Operating Officer (COO), the Senior Manager –MTR Facilities Management provides coordination, evaluation and oversight of the facilities of MTR, responsible for MTR facilities strategy, process excellence, MTR new sites property condition assessment and site facilities management of the More Than A Roof portfolio of properties.

This position is an in-person role and expected to work 40 hours per week. Travel to various MTR sites in the Lower Mainland and Fraser Valley will be required as well as occasional travel to Vancouver Island and Northern BC.

What you will be doing (allocation may fluctuate):

A detailed job description will be provided for those selected for an interview.

Facilities & Property Management Excellence

Create strategy for MTR sites facilities and upgrades across all housing facilities. Establish standards for facilities maintenance and facilities upkeep protocols.
Monitor facility operations to ensure compliance with safety, health, and environmental regulations.
Develop and implement preventative maintenance schedules and emergency response plans.
Manage MTR level vendor relationships and negotiate contracts for facility services.
Responsible for oversight of facilities of MTR properties as directed by the COO in compliance with all MTR policies, safety standards, operating agreements, insurances and regulatory requirements
Work with the regional Sr Operations Managers in creating Maintenance and Facilities strategies for the site for the year and provide expertise and consultation.
Extend support and subject matter expertise of 18 Street group housing sites and create a plan for maintenance support.
Be an available resource for consultation and expertise on facilities management for the Regional Operations Managers.
Maintain a calendar of Audits/Inspections for all sites with documented records and reports of findings.
Routine site visits to attend to coach site managers, consult and inspect the property
In conjunction with the Regional Sr Ops Managers, review expenditures in accordance with ongoing contracts
Provide oversight of large value contracts for extraordinary work, replacement and upgrades and larger facilities projects
Stay apprised of sector trends, BC Housing policy, procedure and regulations, maintenance and facilities standards expected in affordable housing and guidelines from various authorities.
New sites & development due diligence:

Partner with MTR real estate development team in the assessment and inspection of new housing sites on their condition and facilities
Conduct site visits and due diligence assessments.
Review new housing sites to ensure alignment with organizational standards and strategic goals.
Conduct thorough reviews of property condition, including structural, mechanical, and environmental assessments.
Assess property quality and condition, which are being considered for acquisition and make recommendations, evaluating suitability and risks. Assess as-is status and conditions of the site and create plan for updates needed to meet standards
Assess the needs of each property for occupation, including required upgrades, compliance with regulations, and readiness for residents.
Coordinate with legal, financial, and real estate professionals during property development processes.
Work along with Real Estate Development team to support the transition from acquisition to development, ensuring smooth integration into operations.
Where existing sites are acquired by MTR, work towards integration of new sites facilities standards with MTR’s facilities standards and procedures
Involve in the early stages of new sites acquisition to establish facilities & maintenance processes and new protocols to be established.
Vendor Management:

Evaluate suppliers, contractors, and service providers for building materials, equipment, utilities, cleaning services, security, landscaping, and other facility-related requirements for large value services covering multiple sites.
Monitor supplier performance, resolve issues, and develop long-term relationships with key vendors.
Ensure compliance with company policies, legal regulations, and ethical standards.
Manage and maintain accurate records of large value Facilities contracts, and supplier evaluations. (e.g.’ Waste management)
Oversee inventory management and ensure timely delivery of goods and services.
Budgeting & Reporting:

Develop and manage budgets for MTR wide facility operations and site acquisition projects.
Track expenses, analyze cost trends, and recommend cost-saving initiatives.
Prepare regular reports on facility status and acquisition readiness progress for stakeholders.
Facilities Project Management

Plan and conduct MTR wide projects on sites facilities improvement, upgrades and renovations. Partner and work alongside the senior housing operations managers for the same and program manage for multiple sites.
Update the COO with regular progress reports as required
Provide ‘lessons learned’ debriefs after each project to improve future performance and enhance ongoing relationships with contractors and funding partners
MTR Sites Facilities Policies

Establish Facilities, safety standards protocols for all sites and keep them updated on an annual basis
Maintain repository of Facilities Manuals, policies, documentation and guideline documents. Make these guidelines available to all staff through Microsoft 365 and SharePoint.
Knowledge and Skills

Excellent knowledge and skills in Building systems, Property safety standards, plumbing, electrical, construction standards. Knowledge of building automation systems.
Knowledge of construction planning, mechanical or electrical systems necessary, building controls, fire systems, and security systems.
A well-rounded background in construction and/or property management.
Have an understanding of, and be able to participate in the delivery of, all aspects of our Schedule “A” responsibilities as outlined in our MOU and Operating Agreements as reviewed from time to time
Strong team leader with demonstrated administrative skills
Excellent interpersonal, oral and written communication skills and ability to deal with a broad range of associates, professionals and tenants
Working knowledge of relevant federal and provincial housing programs and funding requirements including property management policies and procedures, operating agreements, budgets and reporting requirements. Experience of managing multiple properties and property management.
Valid BC Driver’s License and a reliable vehicle for use in performance of duties is an asset.
Knowledge of procurement and use of procurement tools is an added advantage.
What you bring:

Bachelor’s degree in engineering/Facilities Management/Construction/ Property Operations, Property Management or related field or equivalent at least 10 years hands-on experience in Facilities or Construction management
8+ years of leadership experience in facilities management, property operations, and construction functions is required.
Knowledge of construction planning, mechanical or electrical systems, building controls, fire systems and security systems.
Knowledge of building systems: HVAC, mechanical, electrical and structures.
Facilities Mgt or building systems certification will be an asset. Good knowledge of building codes
Benefits Included With This Role:

3 weeks annual vacation to start.
10 paid sick/personal leave days per calendar year.
A comprehensive benefits package including extended health, dental, vision, and drug coverage; with premiums 100% paid by MTR.
Coverage for Group Life Insurance, Accidental Death & Dismemberment, Out-Of-Country coverage, and Long-Term Disability (taxable benefit).
An annual Wellness Spending Account available for full-time employees (taxable benefit).
An RRSP program with generous employer matching.
Working Conditions

MTR employees work closely with members in the vulnerable sector, both within our client base and with the general public. There may be exposure to abuse (verbal or physical), encounters with individuals in unsanitary conditions, and interactions with individuals experiencing emotional issues or vicarious trauma.

More Than a Roof is a faith-based ministry, guided and operated by those who are mature in the Christian faith. This role will involve a component of Christian ministry and outreach. A statement of faith is requested from candidates as part of the application process.

We thank all candidates for their interest in More Than a Roof, however only those selected for an interview will be contacted.