Community Support Coordinator

At More Than a Roof Housing Society (MTR), our mission is simple yet profound: bringing people home. Every day, we have the privilege of creating spaces where individuals not only find shelter but experience belonging and community. With over 2,000 people already calling our homes their own—and with more joining us every day—we are looking for passionate, purpose-driven individuals who share our heart for transformation. If you’re ready to make a lasting impact and help others find their way home, we invite you to join us.

We are currently seeking a Community Support Coordinator to join our team at Sunset Towers (Downtown Vancouver) in a part-time capacity. Reporting to the Director of Healthcare, The Community Support Coordinator will provide consultative social support for individuals and/or families who have been socially excluded or who are experiencing crisis by providing support that enables tenants to help themselves.

This position is a in-person role and expected to work 20 hours per week + casual hours as needed. Exact schedule will be discussed with the hiring manager.

What you will be doing

Social Service Coordination

Works with families and individuals, as part of a multi-disciplinary team, to promote a supportive and safe community environment at a housing site
Develops and facilitates access for tenants to social, occupational, spiritual, financial, intellectual, recreational and educational activities and programs
Establish a positive relationship with tenants requiring social support as required
Observe and assess tenants in their environments in close collaboration with other MTR staff, and watch for signs of crisis, unsafe conditions, behavioral, physical, and/or cognitive changes; Recommend intervention when needed
Conduct interviews with tenants (individuals &/or families) to assess and review their situation where/when social service support is required
Work with tenants to achieve their personal development goals
Meet regularly with tenants one on one or in group settings where appropriate
Facilitate tenant-led support activities where appropriate
Establish a peer support network within each community as required
Assist tenants with life skills like cleaning, budgeting, etc. where appropriate
Encourage tenant interaction and participation through community events, volunteer opportunities and the like
Encourage compliance with ‘house rules’ and assist with conflict resolution as necessary
Offer solution focused counseling, information and referral services to tenants and/or their families
Serve in an advisory capacity to both tenants and MTR staff as required
Assist individuals with medical appointments and related support duties
Work with tenants towards permanent housing where applicable
Social Service Development

Research and develop links with appropriate community resources that will aid tenants
Liaise with, and make referrals to, local support services, mental health and addiction services, as well as other relevant community services
Liaise with VCHA staff where appropriate
Work closely with building management to plan, co-ordinate and integrate tenants into the life and activity of the wider tenant community where intervention and support is required
Maintain appropriate files and records and archive as required
As required, review, establish and/or develop specific program guidelines, policies and practices
Regularly train and mentor other MTR staff in understanding the work of social service and development
Orient and train new social service staff as required
Tenant Relations

Research community resources that will aid tenants in personal &/or professional growth
Mediate disputes among tenants, with goal of helping tenants learn problem solving techniques and the ability to resolve disputes independently
Assist tenants with life skills like cleaning, budgeting, etc. where appropriate
Encourage tenant interaction and participation through community events, volunteer opportunities and the like
Facilitate and support community development and tenant interaction
Listen to specific concerns of tenants
Works with site team to resolve property management issues that may affect tenancies and assist with mitigating potential problems
Liaise between community and local services
Encourage compliance with ‘house rules’ and tenancy agreement terms, and deal with conflict resolution as necessary:
personally if possible without jeopardizing your relationship with the tenants
involve the building manager when personal interaction fails
involve the VCHA staff, executive director &/or the board of directors through the property manager as a final step
be ‘on call’ during the week to help tenants as required
Participate in meetings to address issues related to tenants, housing site and community. Provide recommendations on the development and improvement of processes, policies and programs
What you bring:

Experience in counseling and social services
Completion of a post-secondary education program in the field of social service or mental health.
Understanding addiction recovery and mental health support for adults, seniors, youth, children and families
Knowledge base of social determinants of health, income and Aboriginal or immigrant status
Core Competencies in personal effectiveness, communication, results oriented, teamwork, service Oriented
an understanding of, and be able to participate in the delivery of, all aspects of our Schedule “A” responsibilities as outlined in our MOU and Operating Agreements as reviewed from time to time.
Benefits included with this role:

3 weeks annual vacation to start
10 paid sick/personal leave days per calendar year
A comprehensive benefits package including extended health, dental, vision, and drug coverage; with premiums 100% paid by MTR
Coverage for Group Life Insurance, Accidental Death & Dismemberment, Out-Of-Country coverage, and Long-Term Disability (taxable benefit)
An annual Wellness Spending Account available for full-time employees (taxable benefit)
An RRSP program with generous employer matching
Working Conditions

MTR employees work closely with members in the vulnerable sector, both within our client base and with the general public. There may be exposure to abuse (verbal or physical), encounters with individuals in unsanitary conditions, and interactions with individuals experiencing emotional issues or vicarious trauma.

More Than a Roof is a faith-based ministry, guided and operated by those who are mature in the Christian faith. This role will involve a component of Christian ministry and outreach. A statement of faith is requested from candidates as part of the application process.

We thank all candidates for their interest in More Than a Roof, however only those selected for an interview will be contacted.